Many kitchens. One name. One standard.

The hotel allergen problem

Few environments spread allergen risk as widely as a hotel. Menus change by outlet and by season; banqueting runs bespoke menus for every event; the breakfast buffet is loose food with no packet to label; and staff turnover means the person producing a card today may be new this week. Each of those is a place a hand-typed card can go wrong — and they all sit under one brand that a single incident can damage.

The duty manager carries it. When a guest with an allergy asks “is this safe for me?”, or an Environmental Health Officer asks to see the records, the answer has to be quick, accurate and evidenced — across every outlet, not just the flagship restaurant.

How PlateProof fits a hotel

• One system, every outlet.Restaurant, banqueting and buffet menus all run through the same loop — photograph, AI reads, a named chef signs off — so the standard is identical whether it’s the à la carte kitchen or the breakfast service.
• Buffet cards that carry proof. Loose and buffet food is where allergen information is hardest to give well. PlateProof prints clear allergen cards for the buffet line, each with a QR a guest can scan to verify the signed declaration.
• Bespoke banqueting, handled. Every event menu gets its own signed cards without re-typing from scratch — and a change forces a fresh sign-off, so a reused dish can never quietly go stale.
• A record the manager can produce. The duty manager can look up any signed card — by dish, by date — and produce the photo-backed evidence on the spot, instead of hunting through a binder.

The compliance backbone

Hotels must provide accurate allergen information for all food, including loose and buffet items (EU Regulation 1169/2011); prepacked-for-direct-sale items — a grab-and-go sandwich at the café, say — fall under Natasha’s Law; and the Food Safety Act 1990 (s.21) due-diligence defence rests on evidence you can show. (Sources: EU Reg. 1169/2011; the Food Information (Amendment) (England) Regulations 2019; Food Safety Act 1990.) More in Natasha’s Law explained and what an inspector checks on allergens.

Where it sits

PlateProof is allergen compliance softwarebuilt on evidence, not labelling alone. It doesn’t certify your food or guarantee a guest’s safety — it makes every outlet’s declaration accurate, evidenced and producible under one standard. Compare it with the binder in paper records vs allergen software.